Terms of Service

1. About These Terms

These terms apply to any cleaning service booked with SwiftTurn Cleaning Ltd ("SwiftTurn", "we", "us"), Banbridge, BT32, Northern Ireland, whether booked through swiftturncleaning.co.uk, by phone, or by email. By submitting a booking request, you agree to these terms.

2. Quotes and Pricing

• Prices shown by the End-of-Tenancy and Short-Term Rental calculators on this site are estimates based on the details you provide (bedrooms, bathrooms, property condition). The final price is confirmed once we've reviewed your request.
• Commercial cleaning contracts are quoted individually after a site walkthrough and are not fixed in advance.
• We reserve the right to adjust a quote if the property condition, access, or scope differs materially from what was described at booking.

3. Booking, Rescheduling & Cancellation

• A booking is confirmed once you receive a confirmation email from us following your request.
• Every booking confirmation includes a link to manage or cancel that booking online at any time before the scheduled date.
• We ask for at least 24 hours' notice to cancel or reschedule a booking. Cancellations made with less notice, or a missed appointment where access could not be gained, may be charged at our discretion to cover reserved crew time.
• Recurring (weekly, fortnightly, or monthly) schedules can be paused or cancelled at any time using the same booking management link, with no long-term contract or minimum term.

4. Access & Site Conditions

You're responsible for providing safe and reasonable access to the property at the agreed time (keys, key safe code, gate code, or someone present to let us in). We may charge a call-out fee if we cannot gain access at the scheduled time through no fault of our own.

We take time-stamped photos during and after each clean to verify the work completed and to support any damage or quality query. Photos are handled as set out in our Privacy Policy.

5. Payment

Payment terms are confirmed at booking or in your commercial contract. We do not process card payments through this website; invoicing and payment are arranged directly.

6. Insurance & Liability

SwiftTurn holds £2M Public Liability insurance. If you believe damage occurred during a clean, notify us within 48 hours of the job with details and, where possible, photos, so we can investigate. Our liability for any claim is limited to the value of the service booked, except where liability cannot be limited by law (for example, for death or personal injury caused by our negligence).

7. Staff Vetting

See our AccessNI Compliance Statement for the current status of our staff vetting process.

8. Complaints

If any item on our published cleaning checklist was missed, tell us at admin@swiftturncleaning.co.uk within 48 hours and we'll return to fix it at no extra charge — that's the guarantee behind our checklist, not a discretionary offer. For any other complaint, contact us within the same 48 hours and we'll agree a fair remedy.

9. Governing Law

These terms are governed by the law of Northern Ireland, and any dispute is subject to the exclusive jurisdiction of the courts of Northern Ireland.